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SITE POLICIES

TERMS &
CONDITIONS

These terms and conditions apply to all purchases made on the website www.lucytruman.com. By placing an order, you agree to be bound by these terms. Note these Terms and conditions may change without notice.

 

 

1. About Us

This website is operated by Lucy Truman Illustration, a sole trader business based in the United Kingdom.
 

Email: lucy@lucytruman.com
 

Website: www.lucytruman.com

 

 

2. Products and Services

We sell physical goods (such as art prints, stationery) and services (such as commissioned illustration work). All product descriptions and prices are subject to change without notice.

All general physical products are printed, fulfilled, and shipped by a trusted third-party drop shipping provider. This helps ensure consistent quality, professional production standards, and reliable delivery services.

Commissioned work is printed and fulfilled directly by Lucy Truman Illustration to ensure personal oversight, custom handling, and delivery assurance for bespoke pieces.

 

 

3. Ordering

  • You must be at least 18 years old to place an order.

  • All orders are subject to acceptance and availability.

  • After placing an order, you will receive a confirmation email. This does not constitute acceptance. A contract is formed only when we dispatch your order or confirm acceptance of a commissioned service.

 

 

4. Prices and Payment

  • All prices are listed in GBP and include VAT (where applicable).

  • Payment must be made at the time of order via the available payment options.

  • We use Wix Payments and other secure Wix-integrated payment providers (such as PayPal, Stripe, and credit/debit card gateways) to handle transactions securely.

 

 

5. Delivery

  • We aim to dispatch physical goods within 5 working days of order confirmation.

  • Delivery for standard products is managed by our third-party dropshipping provider.

  • Delivery of commissioned work is handled directly by Lucy Truman Illustration.

  • Delivery times may vary depending on your location.

  • Risk in the goods passes to you upon delivery.

 

 

6. Custom and Commissioned Work

  • Commissioned services require detailed briefing and approval.

  • A non-refundable deposit may be required.

  • Once a commission has begun, cancellation may not be possible.

  • Final digital files or artworks are delivered once full payment is received.

  • Commissioned works are printed and shipped directly by Lucy Truman Illustration.

  • Separate bespoke contracts will be issued for all commissioned work. These contracts will include specific terms and conditions, payment terms, and cancellation policies that override or supplement the general terms outlined in this document.

 

 

7. Cancellations and Returns (Consumers Only)

Under the Consumer Contracts Regulations 2013, you may cancel your purchase of physical goods within 14 days of receipt unless the goods are:

  • Made to your specifications or personalised;

  • Sealed items unsealed after delivery;

  • Digital downloads once downloading has started.

 

To cancel, contact us at lucy@lucytruman.com. You must return items in original condition at your own cost within 14 days. Refunds are issued within 14 days of receipt.

 

Please note:

  • If your order has already gone into print, a handling fee may be deducted from your refund to cover production costs.

  • Returns that are not due to printing errors or product damage will also be subject to handling fees.

  • Return postage is the responsibility of the buyer unless the return is due to a printing error or defect.

 

 

8. Intellectual Property

All content, designs, illustrations, and artworks on our website and delivered through our services are the intellectual property of Lucy Truman and Lucy Truman Illustration, and are protected by copyright laws. These materials may not be reproduced, distributed, modified, or used for commercial purposes without our prior written consent.

 

 

9. Liability

  • We are not liable for any indirect, consequential, or incidental damages.

  • Our liability is limited to the price of the product or service purchased.

  • Nothing in these terms limits your statutory rights as a consumer under UK law.

 

 

10. Events Beyond Our Control

We are not responsible for failure or delay in performance due to events outside our reasonable control (e.g. strikes, natural disasters, pandemics).

 

 

11. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

 

 

12. Contact Us

If you have questions about these Terms and Conditions, please contact us here.

PRIVACY &
DATA

This privacy policy applies between you, the User of this Website, and Lucy Truman, trading as Lucy Truman Illustration, the owner and provider of this Website. Lucy Truman Illustration takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

 

Definitions and Interpretation

In this privacy policy, the following definitions are used:

  • Data: all information that you submit to Lucy Truman Illustration via the Website.

  • Cookies: small text files placed on your computer when you visit parts of the Website.

  • User / You: any third party that accesses the Website and is not employed by Lucy Truman Illustration.

  • Website: the website www.lucytruman.com and its sub-domains.

Unless the context requires a different interpretation, singular includes plural, and references to legislation include modifications.

 

Scope of this Policy

This policy applies only to actions of Lucy Truman Illustration and users with respect to this Website. It does not extend to websites linked to from this Website.

 

Data Collected

We may collect the following data:

  • Name

  • Contact information (email, telephone number)

  • IP address, browser type, and operating system

  • Purchase history

  • Information provided via contact forms or correspondence

  • Website usage details (traffic data, location, weblogs)

 

Legal Basis for Processing

We collect and process personal data based on the following legal bases:

  • Contract: To process and fulfil your orders or respond to your inquiries.

  • Consent: For sending marketing communications and placing non-essential cookies.

  • Legal Obligation: To comply with applicable law or tax regulations.

  • Legitimate Interest: For analytics, service improvements, and fraud prevention.

 

Use of Data

Lucy Truman Illustration is the data controller. We retain data for the duration required to fulfill the purpose it was collected for, typically:

  • Order information: 6 years (tax and accounting requirements)

  • Marketing contact details: Until consent is withdrawn

  • General correspondence: 12 months unless otherwise required

 

We use your data for:

  • Order fulfilment

  • Customer service

  • Internal record keeping

  • Marketing communications (with consent)

  • Website improvements and analytics

 

We do not sell your personal data. We only share it with service providers required to run our business (e.g. hosting, fulfilment, payments).

 

Your Rights

Under the UK GDPR, you have the right to:

  • Access your data

  • Rectify inaccuracies

  • Erase data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (www.ico.org.uk)

 

To exercise your rights, contact lucy@lucytruman.com. We aim to respond within one month.

 

Third-Party Services

We may use third-party services for key functions:

  • Wix (hosting and website functionality)

  • Wix Payments, Stripe, PayPal (payments)

  • Print and shipping partners (order fulfilment)

  • Analytics providers (to improve website performance)

 

Each provider only accesses data as necessary to perform their function and must comply with data protection laws.

 

Links to Other Websites

This Website may contain links to other sites. We are not responsible for their content or privacy practices. Please review their privacy policies.

 

Business Transfers

If the business is sold or merged, your data may be transferred to the new owner under the terms of this policy.

 

Controlling Use of Your Data

You can restrict:

  • The use of your data for direct marketing

  • Sharing of your data with third parties (where consent is optional)

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Marketing emails will always include an unsubscribe link.

 

Functionality of the Website

Some Website features require data submission. You may restrict cookies through your browser settings.

 

Accessing Your Data

You have the right to request a copy of the personal data we hold. Requests are free of charge unless deemed excessive. Contact us at lucy@lucytruman.com.

 

Security

Our website is hosted and built on the Wix platform. Wix stores your data securely on servers protected by firewalls and uses industry-standard security measures including SSL encryption and regular backups.

We implement technical and organisational safeguards to protect personal data. However, transmission over the internet is at your own risk.

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Payment

Payments on our website are processed securely using Wix Payments and its integrated partners (e.g. Stripe, PayPal, credit/debit cards). Lucy Truman Illustration does not store or access your full card details. All transactions are encrypted and comply with the Payment Card Industry Data Security Standard (PCI-DSS).

For further details, refer to:

 

Cookies

We use cookies to:

  • Enable site functionality (e.g. shopping cart, login)

  • Track analytics (e.g. page visits, time spent)

  • Store user preferences

You will be prompted to accept or reject cookies on your first visit. You can also manage or delete cookies at any time through your browser settings.

For more help, consult: www.allaboutcookies.org

 

Accessibility

We are committed to ensuring our website is accessible to all users, including people with disabilities, in accordance with the Equality Act 2010. Our site is designed and tested with accessibility in mind, including:

  • Compatibility with screen readers and assistive technology

  • ALT text for images

  • Logical heading structures and keyboard navigation

  • Colour contrast and zoom features

 

We follow best practices informed by the Web Content Accessibility Guidelines (WCAG 2.2) and aim to maintain AA-level compliance. If you experience difficulty accessing any part of the site or need content in an alternative format, please contact us at lucy@lucytruman.com.

 

We also provide a separate Accessibility Statement (available in the website footer) outlining known limitations and how we are addressing them.

 

General

You may not transfer your rights under this policy. This policy is governed by English law and subject to the jurisdiction of English courts.

 

Changes to this Policy

We may update this privacy policy from time to time. When we do, the updated version will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

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Contact Us

If you have questions or concerns, contact: Lucy Truman Illustration here.

ACCESSIBILITY
STATEMENT

At Lucy Truman Illustration, we are committed to making our website accessible to as many people as possible, regardless of ability or technology. We aim to meet the accessibility requirements under the UK Equality Act 2010 and align with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

 

What We Are Doing

We have implemented the following accessibility features on www.lucytruman.com:

  • ☑ Use of ALT text for all meaningful images and illustrations

  • ☑ Logical heading structures for screen reader navigation

  • ☑ High-contrast colours and scalable text for readability

  • ☑ Full keyboard navigation for all interactive elements

  • ☑ Responsive design for all modern browsers and devices

  • ☑ Text alternatives for non-text content (where possible)

 

Known Limitations

Despite our best efforts, we are aware that some areas of the site may not yet be fully accessible:

  • Some downloadable documents (e.g. PDFs) may not be fully screen-reader friendly

  • Certain third-party integrations (e.g. payment gateways or forms) may have limitations beyond our direct control

  • Older artwork archive pages may lack detailed image descriptions

 

We are actively working to address these issues.

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What to Do If You Experience Difficulty

If you encounter any accessibility issues while using this website or need content in a different format (e.g. large print, plain text, audio description), please contact us:

 

📧 Email: lucy@lucytruman.com

 

We aim to respond to all reasonable requests within 5 working days.

 

Review and Improvements

This statement is reviewed and updated at least annually. We welcome feedback to improve your user experience. Your comments help us create a more inclusive digital environment for everyone.

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